Privacy Policy

Last updated: May 27, 2026

This Privacy Policy describes how Astronut TH ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from astronut.com ("Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.

How We Collect and Use Your Personal Information We collect personal information about you from a variety of sources in order to provide the Services. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number
• Account information including your username, password, and security questions
• Shopping information including the items you view, add to your cart, or purchase
• Customer support information including the information you choose to include in communications with us

Some features of the Services may require you to directly provide us with certain information. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include information about how you access and use our Site, device information, browser information, network connection, IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including companies who support our Site and Services such as Shopify, our payment processors who collect payment information to process your payment and fulfill your orders, and advertising and analytics partners when you visit our Site or interact with our Services.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, send notifications related to your account and transactions, create and manage your account, arrange shipping, and facilitate returns and exchanges. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you may choose to use.

Marketing and Advertising. We may use your personal information to send marketing and promotional communications by email or other channels, and to show you relevant advertisements based on your purchases and activity. We will only do this with your consent, and you may opt out at any time.

Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your credentials safe. We highly recommend that you do not share your username or password with anyone else.

Communicating with You and Service Improvement. We use your personal information to provide customer support, respond to your needs, and maintain our business relationship with you.

Cookies We use cookies on our Site to power and improve our Services, remember your actions and preferences, analyze usage, and tailor advertising. For specific information about the cookies Shopify uses, see shopify.com/legal/cookies.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies. Please keep in mind that blocking cookies may affect your user experience and cause some features to work incorrectly or become unavailable.

How We Disclose Personal Information In certain circumstances, we may disclose your personal information to third parties, including vendors or other third parties who perform services on our behalf such as IT management, payment processing, data analytics, customer support, cloud storage, and shipping; business and marketing partners to provide services and advertise to you, where partners use your information in accordance with their own privacy notices; when you request or consent to our disclosure of certain information to third parties such as to ship you products or through your use of social media widgets; our affiliates or within our corporate group; and in connection with a business transaction or to comply with applicable legal obligations.

We do not sell your personal information to third parties.

User Generated Content The Services may enable you to post product reviews and other user-generated content. Content you post in any public area of the Services will be public and accessible by anyone. We are not responsible for the privacy or security of any information that you make publicly available.

Third-Party Websites and Links Our Site may provide links to websites or other online platforms operated by third parties. We are not responsible for the privacy or security of such sites. Please review their policies before sharing any personal information.

Children's Data The Services are not intended to be used by children, and we do not knowingly collect any personal information about individuals under 20 years of age. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the details below to request that it be deleted.

Security and Retention of Your Information Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use insecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights Depending on where you live, you may have some or all of the rights listed below. However, these rights are not absolute and may apply only in certain circumstances.

• Right to Access — request access to personal information we hold about you
• Right to Delete — request that we delete personal information we maintain about you
• Right to Correct — request correction of inaccurate personal information
• Right of Portability — receive a copy of your personal information and request transfer to a third party in certain circumstances
• Restriction of Processing — ask us to stop or restrict our processing of personal information
• Withdrawal of Consent — withdraw consent at any time where we rely on consent to process your information
• Managing Communication Preferences — opt out of promotional emails at any time using the unsubscribe option. We may still send non-promotional emails such as order confirmations

You may exercise any of these rights by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request.

International Users Please note that we may transfer, store, and process your personal information outside the country you live in. Your personal information may also be processed by staff and third-party service providers and partners in other countries. We will take appropriate steps to ensure your information remains protected.

Contact If you have any questions about this Privacy Policy or would like to exercise any of the rights available to you, please contact us at hello@astronut.com